Privacy Policy

Last updated: Oct 3rd, 2025

1. Introduction

Vedas Organics (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website www.vedasorganics.com, purchase our products, or interact with us through digital platforms.
This Policy is drafted in line with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and industry best practices, with consideration of international standards such as GDPR, since we also export products.

2. Information We Collect

We may collect the following categories of information:

Identity & Contact Information: Name, email, phone number, billing/shipping address.

Order & Payment Details: For Cash-on-Delivery and future gateways (Stripe, Razorpay, PayPal) — limited payment data is processed securely by the payment provider; we do not store full card/bank details on our servers.

Website Usage Data: IP address, browser, device, pages visited, time on site, referral source.

Marketing & Communication Data: Your preferences for receiving communications, interactions with marketing campaigns.

Social/Third-Party Data: If you engage with us via Facebook, LinkedIn, or other social media platforms, limited profile data as permitted by your privacy settings.

3. How We Use Your Information

We use your information for purposes including:

Processing and fulfilling orders, returns, and customer support.

Communicating with you (order confirmations, delivery updates, customer queries).

Improving website performance, user experience, and product offerings.

Marketing communications (email, SMS, social ads) — only if you have opted in.

Analytics via Google Analytics 4 (GA4), Google Tag Manager (GTM), and CRM/marketing automation tools.

Fraud prevention, legal compliance, and protecting our business interests.

4. Sharing & Disclosure

We do not sell personal data. We may share your data only with:

Service Providers: Payment gateways (Stripe, Razorpay, PayPal), shipping/logistics partners, IT and hosting providers (servers located in the UK).

Analytics & Marketing Platforms: Google Analytics, Facebook/Meta, LinkedIn, CRM tools — for marketing optimization and analytics.

Legal Obligations: Regulatory authorities, if required by law.

Business Transactions: In case of a merger, acquisition, or restructuring.

5. Data Retention

We retain customer account, order history, and related logs for 180 days from the date of transaction or last activity, unless longer retention is required by law (e.g. tax or regulatory obligations).

After this period, data is securely deleted or anonymized.

6. Cookies & Tracking

We use cookies, pixels, and tracking scripts (GA4, GTM, Facebook Pixel, LinkedIn Insights) to improve site functionality and personalize your experience.

You may disable cookies in your browser; however, some site features may not work properly.

A cookie notice/consent banner is provided when you visit our website.

7. Data Security

Data is stored on secure servers in the UK.

We employ encryption, access controls, and monitoring to prevent unauthorized access, alteration, or disclosure.

While we follow industry standards, no method of electronic transmission is 100% secure.

8. Your Rights

Under the DPDP Act (India) and applicable international frameworks, you may:

Request access to your personal data.

Correct or update inaccurate information.

Request deletion of your personal data (subject to legal/regulatory exceptions).

Withdraw consent for marketing communications.

Lodge a complaint with the relevant Data Protection Board (India).

Requests can be made by contacting us at the details below.

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors. If such data is inadvertently collected, we will delete it promptly upon request.

10. International Transfers

Since our servers are in the United Kingdom, your information may be processed outside India. We ensure that such transfers have adequate safeguards in compliance with applicable laws.

11. Policy Updates

We may update this Policy from time to time to reflect business, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date. Significant changes will be notified via email or website notice.

12. Contact Us

For any privacy queries, rights requests, or complaints, please contact:

Vedas Organics
Third Floor, Sai Atria
Above ICICI Bank, Baner, Pune
Maharashtra 411069